Posted 3 days ago

Technical Support Administrator

Company: Cooper's Hawk Winery and Restaurants
Category: IT

 Downers Grove

Type: Full Time

Cooper’s Hawk Winery & Restaurants is seeking an experienced Technical Support Administrator to support the growth of the business. The main focus of this position will be to provide First Class Tier 1 technical support to the restaurants and Restaurant Support Center. Cooper’s Hawk is looking for a highly organized, customer-service oriented, technical mind with strong troubleshooting skills. The Technical Support Administrator is responsible for providing onsite and remote support for hardware and software systems by resolving issues in a complete and timely manner. Main tasks include providing support for PCs, printers, mobile devices, Point-of-Sale equipment, A/V equipment, and other various IT systems located in the restaurants. This position will be a part of the Information Technology team, which is based out of the Restaurant Support Center in Downers Grove, IL. Responsibilities:

  • Provide support to multi-state restaurants and Restaurant Support Center for all technical support requests including configuration, installation, and ongoing maintenance of workstations, business applications, network equipment, operating systems, printers, internet connections, telephones, and mobile devices.
  • Participate in rotating evening and weekend on-call schedules.
  • Respond to all tickets, inquiries, and service incidents in a thorough, careful, efficient manner, using proper spelling and grammar and a kind, helpful tone respecting the company’s vision and values.
  • Guide all tickets to compete and timely resolution, troubleshooting and escalating as necessary.
  • Participate in hardware and software purchases and upgrades including selection, testing, implementation, and ongoing support.
  • Maintain an accurate inventory of all hardware assets, supplies and software licenses.
  • Image new or re-purposed workstation equipment as necessary.
  • Facilitate onboarding and offboarding of end users, including purchasing hardware packages, provisioning and deprovisioning of software accounts and managing access request and software licenses.
  • Serve as technology liaison for off-site team members.