Posted 3 weeks ago

Point of Sale Analyst- Restaurant Systems

Company: Cooper's Hawk Winery and Restaurants
Category: IT, Sales

 Downers Grove

Type: Full Time

The Point of Sale Analyst will provide first and second tier application support for Cooper’s Hawk Point of Sale system, along with technical support for the variety of restaurant applications, such as Online Ordering, Reservations Management, Scheduling Management and integration of guest facing applications at Cooper’s Hawk Winery and Restaurant. This position will be responsible for providing remote and on-site support for restaurant applications by resolving issues in a complete and timely manner. Tasks include responding to user requests, troubleshooting, configuring restaurant level systems, replacing hardware in the restaurants, including configurations and upgrades, along with daily operational functions required to support restaurant systems and related integrations. Below lists some responsibilities for the position:

  • Provide lifecycle management for in-restaurant hardware and restaurant applications including MICROS RES 3700 and MICROS SIMPHONY.
  • Lead & oversee all day-to-day POS configurations & integrated third parties such as OLO, Doordash, Hot Schedules/Fourth and Open Table including new locations, users, system controls, user permissions, menus, promotions, and etc.
  • Responsible for the ultimate integrity of the POS system and maximizing the overall usefulness of the system for a variety of users.
  • Complete updates to POS configuration such as menu item updates, pricing, and printer routing.
  • Execute Setup and Removal of hardware/software.
  • Serve as subject matter expert in the Business Applications used at the restaurant.
  • Provide Tier 1 and Tier 2 support to multi-state restaurants support requests including configuration, installation, and ongoing maintenance of workstations, business applications, printers.
  • Identify and resolve POS issues with venders and internal teams.
  • Support ongoing operational processes such as restaurant openings, training, and menu rollouts.
  • Respond to all tickets and inquiries in a manner respecting the company’s vision and values.
  • Guide all tickets to completion and timely resolution, escalating as necessary.
  • Participate in restaurant technology purchases and upgrades including selection, testing, implementation, and ongoing support.