Posted 4 weeks ago

National Service Technician

Company: Chervon
Category: Electrical, Mechanic

 Naperville

Type: Full Time
Chervon is seeking a National Service Technician. This position will play an important role within the Aftersales Organization. This person will provide critical support to their service partners community and internal partners, such as customer service, engineering and product management. More specifically, the National Service Technician will serve as a technical knowledge provider and service trainer across their brands and models.
In this capacity, the National Service Technician will have primary responsibility in reviewing and approving service and service repair manuals, verifying that processes and procedures are properly documented and safe to execute. The Technician will develop in depth knowledge of product features, performances, diagnostics and repairs to provide technical support to service partners, authorized service centers and internal customers.
The Technician will also be responsible for day-to-day operation of the Training Lab. In this capacity the Technician will maintain the infrastructure, select and procure tools and equipment, acquire tool samples and maintain a professional and safe environment.
The National Service Technician will provide support to the Chervon North America Quality Team with responsibilities involving quality related activities such as QCI (Quality Control Inspections), product testing and analysis of failure modes.
Job Responsibilities:
  • Support the development of “how to” repair guides, training manuals and training videos. Review and approve engineering repair documents provided by R&D and support the creation of scripts needed to produce audio-video materials.
  • Perform tear down of products and validate repair times for disassembly and assembly procedures. Develop in-depth standards of repair, communicated via written and video.
  • Support in-house and on-site service training workshops for service partners.
  • Establish/modify max/min USD standards for decisions to repair vs replace.
  • Provide customer service with level two technical support.
  • Contact customers via phone and e-mail.
  • Develop and perform electrical and mechanical tests to ensure product’s repair and/or work performed is in conformance with required quality and safety standards.
  • Work from parts specifications and service diagrams.
  • Responsible for quality of work, safety and housekeeping of assigned service areas.