Posted 3 weeks ago

Technical Support Specialist

Company: Magnitech
Category: IT

 Naperville

Type: Full Time

Magnitech is seeking a Technical Support Specialist to join their team. The successful candidate will serve the existing client base by identifying problems and forming solutions. They expect their technical support specialists to know hardware, software, and cloud solutions. The successful candidate will be responsible for answering reactive service tickets, servicing clients onsite and working on projects. We expect that the technical support specialist will be good with people, able to work independently, and in a team setting. Required Strengths:

  • Must have strong troubleshooting and problem solving abilities.
  • Ability to prioritize and determine severity of end-user issues.
  • Must have excellent communication skills.
  • Must have a positive, can-do attitude.
  • Must have organization skills, and the ability to multitask.
  • Must have the ability to adhere to a calendar and be prompt.
  • Must be able to rapidly shift between tasks.
  • Must be able to build rapport with a wide range of individuals.
  • Must possess a strong sense of urgency.
  • Must adapt to various situations with ease.
  • Must have an understanding of Microsoft and Apple operating systems, including mobile (iOS, Android).
  • Must know how to identify parts inside of a computer, and build computers.
  • Must have a basic understanding of Active Directory, Microsoft Domains, WiFi, MS Office, Network Printing, tablets, laptops, and desktops.