Technical Account Lead
Company: Sentinel Technologies
Type: Full Time
Sentinel is seeking a Technical Account Lead with excellent communication skills capable of managing customer and internal relations. You will be responsible for assisting the National Support Department with the day-to-day operations and technical issue resolutions while being an escalation point of contact for our clients. Qualifications:
- Should have extensive experience with support knowledge of server, storage and networking software and equipment.
- Should have previous management experience or have demonstrable management skills to lead a team.
- Previous experience in Support (SOC, NOC, Desktop Support) and have understanding with monitoring cases/tickets.
- Able to assist with the receiving, inspecting and logging of all IT inventory and supplies.
- Understanding of ticket management and project management.
- Understanding with ITIL framework and background.