Posted 3 weeks ago

Service Advisor

Company: TRANSCHICAGO Truck Group
Category: Customer Service

 Elmhurst

Type: Full Time

TRANSCHICAGO Truck Group is seeking a Service Advisor. This position sells and schedules needed service work on commercial trucks and equipment for the dealership service department. Essential Functions & Responsibilities:

  • Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
  • Establish customer’s method of payment. Obtain credit approval, if necessary.
    Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
  • Notify foreman of incoming work, repair order status, and comments in Sparcs.
  • Ensure that vehicles are parked in assigned areas. Make sure they are locked and all keys are marked and put away correctly using standardized key tags.
  • Communicate updates from customer to foreman via comments in Service Link.
  • Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Handle telephone inquiries regarding inbound work and work in process.
  • Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate.
  • Other duties as assigned.