Scheduling Representative – Patient Services
Company: ATI Physical Therapy
Category: Customer Service, Healthcare
Type: Full Time
ATI Physical Therapy is seeking a Scheduling Representative to join their team. The Central Scheduling Agent Team is dedicated to providing excellent customer experience to prospective incoming patients to ATI Physical Therapy. As a Scheduling Representative, you will provide solutions and options for patients and callers. You will be responsible for supporting the overall intake process of all patient referrals received through inbound phone calls and facilitate outbound calls for referrals received by email or via fax within established department standards in a friendly and upbeat manner. The position requires the ability to accurately identify the most convenient clinical location that will best meet the patient’s needs, precise data entry in setting up accounts, and establishing strong professional working relationships with internal work partners. You will provide exceptional and memorable first impression for incoming patients by accurately following their established intake processes.