Posted 3 weeks ago

Registrar/Customer Service

Company: Bloomingdale Park District
Category: Customer Service

 Bloomingdale

Type: Part Time

This is a part-time position under the direction of the Director of Finance. The Registrar is responsible for a variety of duties including, but not limited to answering the telephone, greeting guests, processing registrations, and all aspects of front desk operations. This position works closely with Director of Finance, Front Desk Supervisor, fellow registrars, Recreation Staff, and other part time staff. Registrar is to provide efficient, effective and consistent operations towards registration initiatives and customer service standards.

  • Communicate with the Front Desk Supervisor on issues and activities relative to the effective and efficient operations of the front desk including registration, billing, refunds, data entry, telephones, cash register operations, and customer needs.
  • Willingness to participate in and successfully complete required training to increase customer satisfaction and sales.
  • Answer phones with professionalism.
  • Process, receive and enter program registrations into RecTrac registration program and issue receipts.
  • Keep all customer forms current and well stocked and available.
  • Keep office supplies organized and in stock.
  • Utilize computer system to produce necessary registration program information.
  • Maintain files/records and move/rotate files on annual basis (as needed).
  • Verify that billing schedule and data is correct in RecTrac for all program registrants.
  • Assist with park district mailings, internal work requests and general clerical duties as needed.
  • Communicate with Recreation Department staff on a regular basis to ensure that program registration materials are current and available.
  • Maintain a working knowledge of all general and departmental-specific safety rules. Actively support the safety program and related programs including following/enforcing safety rules, reporting accidents and injuries, and developing ideas for the prevention of future incidents.