Posted 2 weeks ago

Onboarding Specialist

Company: Sentinel Technologies
Category: IT

 Downers Grove

Type: Full Time

Sentinel is looking for an Onboarding Specialist to join their team. As an Onboarding Specialist, your primary responsibility is facilitating their customer’s technical transition to Sentinel’s award winning support services smoothly and without interruption. This will include CCNA level route switch configuration and troubleshooting. Working with internal and external IT resources, you will be responsible to insure the client’s continued satisfaction on their way to receiving Sentinel’s suite of award winning services. Qualifications:

  • CCNA or CCNP preferred.
  • Ability to communicate technical information to non-tech users effectively.
  • Exceptional customer service skills to drive “time to value” and improve customers overall experience.
  • Ability to provide CCNA level route switch and firewall configuration.
  • Ability to execute complex, large-scale product implementations and related change management activities to strategic accounts.
  • Ability to maintain a solid working relationship including collaborative technical activities with peers.
  • Ability to manage the customer experience life cycle to include quarterly business reviews and reporting.
  • Excellent writing and verbal communication skills required.