Posted 3 weeks ago

IT Helpdesk Technician – Tier II

Company: WEBIT Services
Category: IT

 Naperville

Type: Full Time

WEBIT Services is seeking a Level II IT Helpdesk Technician to join their team. Below lists the responsibilities. Click on Apply Now to learn more about the position.

  • Escalation point of contact for all client support calls.
  • Handle escalated troubleshooting to understand client problems.
  • Attempt to resolve or adequately diagnose problem.
  • Create, update and close service tickets within our ticketing system.
  • Ensure problems are resolved remotely or escalated appropriately.
  • Support the development and success of the Helpdesk Team.
  • Escalation of Tickets to Field Team for on-site support and resolution as appropriate.