IT Helpdesk Technician – Tier II
Company: WEBIT Services
Type: Full Time
WEBIT Services is seeking a Level II IT Helpdesk Technician to join their team. Below lists the responsibilities. Click on Apply Now to learn more about the position.
- Escalation point of contact for all client support calls.
- Handle escalated troubleshooting to understand client problems.
- Attempt to resolve or adequately diagnose problem.
- Create, update and close service tickets within our ticketing system.
- Ensure problems are resolved remotely or escalated appropriately.
- Support the development and success of the Helpdesk Team.
- Escalation of Tickets to Field Team for on-site support and resolution as appropriate.