Posted 3 weeks ago

Client Relationship Manager

Company: Pitney Bowes
Category: Business Development

 Aurora

Type: Full Time

Pitney Bowes is seeking a Client Relationship Manager to do the following:

  • Manage and build client relationships with small to medium clients to encourage new and repeat business opportunities.
  • Develop and facilitate the proposal process for assigned clients including budget and pricing development, proposal writing, contract negotiations and other client services.
  • Manage Pitney Bowes Presort Services’ relationship with assigned clients by actively preventing issues.
  • Notify client’s senior management and/or Pitney Bowes Presort Services management of issues or changes required to enhance and maintain client retention.
  • Provide in-depth analysis and presentations to senior level management.
  • Actively engage representatives of named accounts frequently in person and independently develops client relationships to ensure and maintain client retention.
  • Analyze and evaluate required reporting to assure volumes, pricing and quality are appropriate and service level requirements are met.
  • Work with USPS and functional department management and advises and provides recommendations to clients to improve mail quality (i.e. Critical Entry Time, readability, mail piece design, etc.).
  • Develop a deep understanding of assigned clients’ products and long-term business strategies and identifies additional revenue and business opportunities.
  • Make recommendations and presents proposals to decision makers to increase revenue and profitability.
  • Negotiate contract renewals per Pitney Bowes Presort Services established rate card guidelines and obtains signed contracts for existing contracts up for renewal.
  • Negotiate contract agreements with existing clients that do not have a signed agreement with Pitney Bowes Presort Services to obtain formal agreements.
  • Prioritize plans and communicates regulatory changes for assigned clients and works with them to execute.