Computer User Support Specialist

What do Computer User Support Specialists do?

Computer user support specialists provide technical assistance to computer users. They answer questions or resolve computer problems for clients in person, via telephone or electronically. They may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems. Some computer user support specialists work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Average Wage

Experienced Wage

As a Computer User Support Specialist, you will

Perform regular maintenance to ensure that networks operate correctly
Test and evaluate existing network systems
Troubleshoot local area networks (LANs), wide area networks (WANs), and internet systems

Training & Educational Opportunities

You will have plenty of employment opportunities as a computer user support specialist, but first you will need to complete specific training and possibly earn a certificate. Your training will include coursework in computer science, engineering and information science. Some employers may prefer applicants with various combinations of certifications from industry-recognized sources, such as CompTIA and Microsoft. There are many pathways to certifications through each entity to demonstrate proficiency and expertise in the field.

Training Providers

  • Able Career Institute at National Able Network
  • College of DuPage
  • Computer Training Source, Inc.
  • Directions Training Center, Inc.
  • Harper College
  • Illinois Institute of Technology
  • Joliet Junior College
  • MicroTrain Technologies

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A WIOA grant can pay for training.

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Types of Employers

  • Computer systems design services
  • Consulting companies
  • Insurance companies
  • Technology companies
  • Universities
  • Wired communications carriers

Advancement Opportunities

  • Computer and Information Systems Managers
  • Computer Network Architects
  • Computer Programmers
  • Computer Systems Analysts